Location: Hybrid - Central London Office / Remote

Salary: £33k - £38k (dependent on experience)

Benefits: Stock options, pension, health insurance, hybrid working, extra days off at Christmas, 2 charity days, book allowance, cycle to work scheme, curiosity budget, home office budget

Who is Kamma?

Kamma is a pioneering SaaS company focused on transforming property licensing and compliance management in the UK. Our technology provides property professionals, from letting agents to banks to surveyors, with the insights and tools they need to navigate complex licensing regulations with ease, stay compliant, and drive operational efficiency.

Backed by leading venture capital and powered by data-driven solutions, we are on an ambitious growth journey and looking for passionate individuals to join our mission.

Kamma is a hybrid company, offering flexibility with a 24/7 central London office available to use. While much of this role can be done remotely, we expect team members to be in the office weekly to foster collaboration and team spirit. During onboarding, there will likely be additional in person time required to get up to speed asap. Additionally, the role will require travel to meet with customers or attend industry events as needed.

What is the role?

We are in the scale up phase of our journey, and have a prime opportunity for a proactive Customer Success Executive to join our team. This role is critical in nurturing customer relationships, driving upsell opportunities, and championing customer feedback within the business. You will play a hands-on role in ensuring that our customers unlock the full value of Kamma’s products and continuously find new ways to meet their evolving needs.

This position is ideal for someone with an entrepreneurial mindset, eager for rapid career progression in a high-growth, innovative tech company with a curiosity to learn the technology that powers our products.

What you’ll be doing:

📈 Drive growth: Identify and execute upsell and cross-sell opportunities by introducing relevant new features and products that enhance the customer’s value from Kamma.

🎯 Own the customer journey: Act as a trusted advisor from onboarding through to long-term success, ensuring customers leverage our products to their full potential.

🤝 Relationship building: Cultivate strong relationships with stakeholders across all levels, from senior decision-makers to operational staff, to understand their unique needs and challenges.

🌟 Be the face of Kamma: Represent our brand with a customer-first attitude and consistently deliver exceptional service that reinforces Kamma’s reputation.

🔍 Retention and risk management: Proactively address customer concerns, monitor usage patterns, and implement strategies to minimise churn.

🗣️ Champion customer insights: Act as the voice of the customer within Kamma, collaborating with internal teams to ensure customer feedback drives product and service improvements.

📊 Reporting and insights: Track and report on key metrics and KPIs, providing valuable insights to the team and management.

🧠 Be curious and proactive: Establish value-focused touchpoints for our customer base that drive our customer relationship strategy, ensuring that customers receive timely, relevant insights and support to maximise their product value.

You should apply if you:

😊 Love helping people: You're genuinely passionate about supporting customers, going the extra mile to solve their problems, and ensuring they have the best experience with our products. Your goal is to make every interaction a positive one.

🗣️ Are an articulate communicator: Able to engage customers over the phone, in person, and in writing with confidence and clarity.

💻 Are tech-savvy: Comfortable with learning new technology and able to engage in technical discussions (with support from experts within Kamma) with customers’ product and IT teams, especially around integrations.

💡 Have a sales-oriented mindset: Naturally curious to understand customer needs and skilled at identifying upsell opportunities.

📅 Are organised and efficient: Skilled in time management, with a process-oriented approach to ensure no opportunity is missed.

🤝 Enjoy relationship-building: A natural networker who values building connections with clients to create mutually beneficial relationships.

This role isn’t for you if:

📞 You’re not comfortable communicating frequently: Regular interaction with customers is a cornerstone of this role. You must be comfortable picking up the phone or visiting customers at their offices, not just emailing.

🔄 You can’t multitask: Customer needs will vary, and you’ll often be managing several priorities concurrently.

🏢 Are looking for a fully remote position: Kamma is a hybrid company that expects all team members to be able to travel to our central London office regularly for their role and periodically for company events.

What do we offer?

💰 Competitive salary based on experience

🎄 Extra time off: Our office shuts over the Christmas period every year on top of your holiday allowance; your holiday allowance grows with your tenure at Kamma; plus, 2 additional charity days to use for any cause you believe in.

🏢 Hybrid work and great office: Flexible work-from-home or at our Central London serviced office on the Strand with gym, showers, and copious communal spaces.

🎁 Great benefits: Pension, health insurance, cycle-to-work scheme, book allowance, home office budget, and more.

🌍 A passionate, ambitious team dedicated to making a positive impact in property